Center 2 (19050), United States of America, McLean, VirginiaSr. Manager, Process Management | Retail Bank Modernization OperationsAs a Sr. Manager supporting Retail Bank Mod, you will help design and deliver flawlessly executed processes that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development.General Responsibilities:
Strong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given process
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on a process improvement initiatives and procedure changes
Preparing AEs, Process Owners and Process Managers across multiple processes for changes associated with the program
Developing and maintaining processes that enable Operations to maintain an audit ready status
Can heavily influence across multiple domains to drive process improvements and adoption via presentation and storytelling skills.
Work with team members to develop robust risk management processes
Consultation and representation of well managed processes, customer experience, and risk management
Effectively partner with Product, Technology and Operations Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the progress and deliverables associated with the program
Basic Qualifications:
Bachelor’s Degree or military experience
At least 4 years of experience in Process Management
At least 2 years of Continual Improvement experience
Preferred Qualifications:
Lean, Six Sigma, or Business Process Management certification
5+ years of experience in Process Management
2+ years of experience working with Product and Technology team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).